cw66 Privacy Policy — How We Handle Your Data
Your privacy matters to us. This policy explains exactly what data cw66 collects, why we collect it, and how it is kept safe at all times.
This Privacy Policy applies to all users of the cw66 website and its associated services. By registering an account or continuing to use the cw66 platform, you acknowledge that you have read and understood this policy. If you have any questions, please contact us at [email protected].
1. Introduction and Scope
cw66 ("we", "us", "the Platform") is committed to protecting the privacy and personal data of all users who interact with our website, products, and services. This Privacy Policy explains in detail how we collect, process, store, and protect personal information provided by players in Bangladesh and any other jurisdiction in which we operate.
This policy applies to all personal data collected through the cw66 website, mobile interface, customer support interactions, and any promotional or marketing communications we send. It should be read alongside our Terms & Conditions, which govern the overall relationship between cw66 and its users.
2. What Personal Data We Collect
We collect personal data in the following categories. We only collect data that is necessary for the purposes described in this policy and do not collect more information than we need.
Identity Data
Full name, date of birth, username, and copies of government-issued identification documents submitted during KYC verification.
Financial Data
Payment method details including mobile wallet numbers (bKash, Nagad, Rocket), bank account references, transaction history, deposit and withdrawal records. We do not store full card numbers.
Technical Data
IP address, device type and operating system, browser type, session tokens, cookies, and log data generated during your use of the platform.
Gaming Activity Data
Betting history, game session records, bonus usage, wagering patterns, and responsible gaming tool activations such as deposit limits or self-exclusion requests.
Location Data
General geographic location derived from IP address. We do not use GPS or precise real-time location tracking.
3. How We Use Your Personal Data
cw66 uses the personal data we collect for the following purposes. We do not use your data for any purpose that is incompatible with these stated uses without obtaining your explicit consent first.
- Account management: to create, maintain, and administer your cw66 account, including processing login requests, password resets, and account updates.
- Transaction processing: to handle deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods in Bangladesh.
- Identity verification and fraud prevention: to complete KYC checks, verify age eligibility (21+), detect suspicious activity, and investigate and prevent fraud, money laundering, and other prohibited conduct.
- Service improvement: to analyse usage patterns, diagnose technical issues, and improve the performance, features, and content of the cw66 platform.
- Responsible gaming compliance: to monitor gaming activity, apply deposit limits and time-outs, honour self-exclusion requests, and fulfil our duty of care obligations.
- Marketing communications: to send you promotional offers, bonus notifications, and platform updates — only where you have opted in to receive such communications. You may unsubscribe at any time by contacting [email protected].
We do not use your personal data to make automated decisions that produce significant legal or similarly significant effects on you without human review. If you have concerns about how your data is being used, please contact us directly.
4. Legal Basis for Processing
cw66 processes your personal data on the following legal grounds:
- Contractual necessity: processing that is required to perform the contract between cw66 and you — for example, creating your account, processing a deposit, or paying out a withdrawal.
- Legal obligation: processing required to comply with applicable law, including anti-money-laundering regulations, age verification requirements, and financial record-keeping obligations.
- Legitimate interests: processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights.
- Consent: where we have asked for and received your explicit consent, such as for direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of any prior processing.
5. Sharing Your Personal Data
cw66 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the limited circumstances described below.
Service Providers
We share personal data with trusted third-party service providers who process it on our behalf, including payment processors (bKash, Nagad, Rocket, and banking partners), identity verification and KYC service providers, fraud detection and security vendors, and IT infrastructure providers. All such providers are contractually required to process your data securely and only for the purposes we specify.
Legal and Regulatory Disclosure
We may disclose your personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, a court order, or where we have a good-faith belief that disclosure is necessary to protect the rights, property, or safety of cw66, its users, or the public.
Business Transfers
In the event of a merger, acquisition, or sale of all or a substantial part of our business assets, your personal data may be transferred to the acquiring entity. We will notify you of any such transfer and any choices you may have regarding your data via a notice on the cw66 platform.
6. Cookies and Tracking Technologies
cw66 uses cookies and similar tracking technologies to deliver and improve our services. The following types of cookies may be placed on your device when you access the platform:
- Essential cookies: these are strictly necessary for the platform to function. They enable core features such as account login sessions, security tokens, and payment flow continuity. These cookies cannot be disabled.
- Analytical cookies: these help us understand how users interact with the platform — which pages are visited most, where users drop off, and how features are used. The data is aggregated and anonymised where possible.
- Functional cookies: these remember your preferences such as language settings and display options so that you receive a more personalised experience on return visits.
You may manage cookie preferences through your browser settings. Please note that disabling essential cookies will prevent some or all platform features from working correctly. cw66 does not use third-party advertising cookies or cross-site tracking technologies.
7. Data Retention
cw66 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In practice, this means that account data, transaction records, and KYC documentation are retained for a minimum of five years following account closure or the date of the last transaction, in accordance with standard financial record-keeping obligations.
Marketing data and cookie-derived analytics are retained for shorter periods in line with their purpose. When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with any individual.
8. Your Privacy Rights
As a user of the cw66 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within a reasonable timeframe.
We will not charge a fee for handling standard data subject requests. We reserve the right to charge a reasonable fee or refuse a request that is clearly unfounded or excessive.
9. Data Security
cw66 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our platform, restricted staff access controls on a need-to-know basis, and regular security assessments.
While we take every reasonable precaution to protect your data, no internet-based system can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, cw66 will notify you without undue delay and take all reasonable steps to mitigate the impact.
10. Minors and Our Platform
cw66 is strictly for adults aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor without parental or guardian consent, we will take immediate steps to delete that data. If you believe that a minor has submitted personal data to our platform, please contact us immediately at [email protected].
11. Changes to This Privacy Policy
cw66 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via email or a platform notice. Your continued use of the cw66 platform following any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed.
12. Contact and Data Enquiries
If you have any questions, concerns, or requests relating to this Privacy Policy or the way cw66 processes your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 7 business days.
cw66 Data Privacy Team
Email: [email protected]
Response time: within 7 business days. Available 24/7 for urgent data security concerns.
Ready to Play Responsibly?
Now that you know how cw66 protects your data, explore our games with confidence. Visit our FAQ for common questions or review our Responsible Gaming guidelines.